What should be verified if the HPS Inspection Engine cannot connect to assets?

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When the HPS (Host Protection Service) Inspection Engine is unable to connect to assets, verifying the service account credentials configured for HPS is crucial. Authentication issues are often a primary cause of connectivity problems. If the service account credentials are incorrect, expired, or not properly configured, the HPS will not be able to communicate with the assets it needs to interact with or manage. Ensuring that the correct username and password are being used and that the account has the necessary permissions is vital for establishing a successful connection.

Other aspects, such as network speed settings or rebooting endpoint devices, may contribute to connectivity issues, but they do not directly address authentication, which is fundamental for proper communication. Similarly, while updating the software may resolve some issues, it does not necessarily resolve credential verification problems. Thus, confirming the validity and configuration of service account credentials is the most direct and relevant step to take when troubleshoot connectivity of the HPS Inspection Engine to assets.

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